Stay: 2017/02/14, King Hilton Executive Room
Stay: 2017/02/26, King Hilton Deluxe
Prologue
I chose Hilton KL because of its location as my meeting the following day was near Sentral Station. Secondly, I'm a HHonors member.The Hotel
Located next to Sentral Station, access from the airport couldn't be more convenient. I had taken the "KLIA Ekspres" from KLIA and it was a few minutes away from the train platform. Note that one has to use the car-park elevators to reach the lobby level. Signage in the elevator hall could have been better.At check-in, a cold wet hand towel, and a glass of sweet, tropical drink were offered. It reminded me of some check-in process in Hawaii. A nice touch. Check-in was completed quickly, hassle-free.
Room
For my first night there, I got a "King Hilton Executive Room," the cheapest one available when I booked a few weeks earlier. No upgrade was offered and I was assigned a room facing Sentral Station.
For the second stay, I got a "King Hilton Deluxe" with the "points & money" rate. I got an upgrade to a room facing the lake.
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| Room with an Upgraded View |
Other than one being on the executive floor, and the other facing the lake, the two rooms were the same. Same in size (I think,) and layout. It could be a housekeeping error but I recall that the executive room had a toothbrush and "grooming kit" waiting whereas the non-executive room didn't. The toothbrush was one of the best provided by any hotel.
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| High Quality Toothbrush. |
There was only one minor issue in the "Executive Room"; found an used pair of panty-hose on the top shelve. There was also, I think, as I didn't open the package, a pair of paper panties. Looks like the previous occupant(s) were in a hurry to leave and the housekeeping staff was also in a hurry.
There were plenty of universal power outlets as well as USB ports with 2A output.
Service, etc.
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| Properties of Previous Guest. |
There were plenty of universal power outlets as well as USB ports with 2A output.
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| Up-to-date power sources. |
Lounge
The Executive Lounge was impressive. It was spacious even during the usual rush hour of 0800 on a weekday. I only had time to experience the breakfast service which was the best out of the Hiltons I have stayed recently; Hilton Millennium Seoul, Hilton Helsinki, and even Conrad Seoul. There was a wide selection of western and Asian breakfast items. Made-to-order eggs station. Coffee and juice were brought to the table by the friendly and efficient staff. Being in Malaysia for the first time in many years, I got to try beef-beacon for the first time.
Service, etc.
I'd ordered room service the first night I was there. The spinach salad was great. But the 海南鶏飯 (Chicken rice,) wasn't so great.
99% of the staff members encountered were professional, and friendly. The 1% was what were previously known as the maître d' at "Vasco's." The wait staff there were great. But the lady receiving customers wasn't thrilled to be there and I was literally passed around a few staff members before I was I was led to a table.
Epilogue
Hilton Kuala Lumpur was the best Hilton I'd stayed in (Seattle, Waikiki, Millennium Seoul, Helsinki Strand,) In fact, it was even better than Conrad Seoul.
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